Changelog

November 2026

Hellolyne 1.0

• Messenger with Help Center search, tickets, email capture and CSAT ratings
• Shared inbox with team inboxes, round-robin, macros, notes, @mentions and collision detection
• Email channel : forwarding address, IMAP/SMTP mailboxes, threaded replies and unseen-chat fallback
• Outbound : email campaigns, chats, posts, banners, product tours, checklists, NPS/CSAT surveys and series
• Workflows, SLAs and office hours
• Contacts, companies, segments, events and CSV import/export
• Reports, REST API, signed webhooks and an installable app