Simple, fair pricing
Pay per teammate, never per resolution. When you upgrade, we set your plan up with you directly : bank transfer or cash, no card form, no surprise renewals.
Starter
€0 forever
For a founder or a small team answering their first customers.
Start free- 2 teammates
- 1,000 contacts
- Messenger, shared inbox and email
- Help Center
- Tickets, macros, tags
- Reports
- Installable app
Pro
Most popular€19 / seat
For teams that run support and onboarding in Hellolyne.
Talk to us- Everything in Starter
- Up to 25 teammates
- 25,000 contacts
- Workflows, SLAs, round-robin
- Outbound : campaigns, posts, banners, tours, checklists, surveys, series
- 25,000 outbound emails a month
- REST API and webhooks
Business
€39 / seat
For companies with several teams and brands.
Talk to us- Everything in Pro
- Unlimited teammates
- 250,000 contacts
- 20 help centers, 50 mailboxes
- Remove Hellolyne branding
- Priority support
Questions
How do I pay?+
We send you an invoice and you pay by bank transfer or in person. Your plan is switched on as soon as the payment is recorded, for the months you paid.
What happens when my plan ends?+
You keep everything working for 14 days. After that the workspace becomes read-only until you renew. Nothing is ever deleted.
Do you charge for AI resolutions?+
No. Hellolyne has no AI agent and no per-resolution fees. Your bill is your teammates, nothing else.
Can I bring my data from Intercom?+
Yes. Export your people and companies from Intercom as CSV and import them as is. Contacts keep their user ids, tags, companies and custom attributes.
Is there a free trial of Pro?+
Write to us and we'll switch your workspace to Pro for two weeks.